Nice Bounce T&C's
Bookings are accepted on the basis that the Terms and Conditions of Hire have been read and agreed.
IMPORTANT NOTE: DUE TO POTENTIAL THEFT, WE DO NOT SEND ANYONE TO COLLECT THE EQUIPMENT ON OUR BEHALF! (You will be fully liable (NEGLIGENCE) for new replacements and costs if the equipment is collected by anyone else except NicebounceBouncy Castles!)
These are the Terms and Conditions of Hire of Bouncy Castles and Equipment which are based on the standards set out by the Health and Safety Executive and the Local Authority. Please read these carefully and tick the box at the bottom to signify that you acknowledge and accept these Terms and Conditions.
It is the responsibility of the person/s hiring the equipment to ensure that all the reasonable steps are taken to avoid injury or cause damage to the equipment. Please ensure that the following safety instructions are followed:
1. NO Adult should use any equipment that is supplied solely for children's use. These units are intended for use by persons below the age of 16 YEARS. Please ensure no persons over this age uses the equipment.
2. A RESPONSIBLE ADULT (OVER 18 YEARS OF AGE) MUST BE SUPERVISING THE EQUIPMENT AND CHILDREN AT ALL TIMES. No person under the influence of drink or drugs should supervise or operate the equipment. Also a responsible adult (over 18 years of age) must be present at the delivery address during delivery and collection.
3. Please have 2 forms of ID with at least one photo and your home address. For example your driving license, your passport, a recent utility bill or bank statement (This is essential for public hires in venues/halls). Our delivery team may also request to take a photograph of the responsible person alongside the equipment for additional security purposes (Any photos taken will be deleted on collection of equipment). We reserve the right to refuse hire.
4. PLEASE NOTE: IF YOU DON'T HAVE I.D. & PAYMENT ON DELIVERY, OUR DELIVERY TEAM MAY CANCEL YOUR ORDER.
5. Always ensure the equipment is not overcrowded, and limit numbers according to the age and size of people using it. ALWAYS AVOID A MIX OF LARGE AND SMALL CHILDREN AT THE SAME TIME.
6. DO NOT allow anyone to bounce on the front step as children could easily bounce off the inflatable and get hurt. The step is there to assist users to get on and off! Always enter and exit the inflatable from the front of the step and not the sides. Any safety mats supplied are to be kept in position and users must enter and exit the bouncy castle via the matted area (Full adult supervision required!).
7. Ensure that no person with a history of Heart, Neck or Back Problems, High Blood Pressure, Joint Weakness or any person with a history of known medical disabilities are allowed to use the equipment. Also any person who feels unwell should be removed immediately.
8. Climbing, hanging or sitting on the side walls is DANGEROUS and MUST NOT be allowed.
9. Children should not be pushing, colliding, fighting, attempting somersaults, wrestling, running or behaving in a manner likely to cause injury, damage or distress to others or the equipment.
10. Do not allow anyone to be on the inflatable during inflation or deflation as this could damage both the equipment and injure the user.
11. Please note any abuse towards our delivery team can result in cancellation with full payment still due.
12. All shoes, glasses, jewellery and badges MUST be removed before using the equipment.
13. NO face paints, party poppers, coloured streamers, SILLY STRING, food, drinks, sweets, chewing gum, pens, water (hosepipes, water pistols etc), soapy water (to create foam!), pets, toys, barbecues, smoking, shoes or sharp objects are to be allowed on or near the equipment. This will avoid both choking hazards and potential soiling of the equipment. Cleaning charges apply. This charge is NORMALLY FROM £50.00 but maybe more depending on the severity of the soiling. Any soiling damage will be charged as per contract.
14. Do not glue/stick/attach or hang any notices or signs to the bouncy castle and equipment as this can cause injury to the users and this normally also leaves a sticky residue on the equipment which is very difficult to remove. Cleaning charges apply.
15. ACCIDENTS: In the event of an accident occurring, please notify us immediately by telephone on: 07921124205. Full details must be recorded in writing, including: name and address of injured party, date, time and place of incident, circumstances of accident, responsible supervising adult. A copy of the report must be handed to the driver on collection of the equipment or emailed to info@nicebounce.co.uk within 7 days.
16. Once the inflatable has been set up/erected by our by our delivery team, do not move or reposition the inflatable without our permission. Failure to comply may result in injury to users, any insurance invalidated and also damage to our equipment. Any damage caused by the Hirer moving or repositioning the inflatable without our permission shall deem the Hirer liable for full repair or replacement costs in addition to any loss of business as a result of such loss or damage as per hire contract.
17. Please leave the inflatables running at all times, even during light rain. However, it is strongly recommended that the inflatable should not be used in high winds or wet conditions. Please only switch off the inflatable during extremely high winds and/or torrential rain. After rain showers, any wetness including bubbling (which is normal) can be dried with the aid of a towel. We reserve the right to cancel and/or collect the equipment at any time if severe weather warning comes into force.
18. In the event that the blower stops working, ensure ALL users exit the inflatable immediately. Make sure the blower tube has not come loose, the deflation zip is still closed and that nothing is obstructing the blower. Failing all this, please contact us for possible further assistance.
19. Always use the RCD plug provided (where applicable). Only used electrical equipment supplied by us, as all electrical equipment is fully tested to the appropriate Health and Safety Guidelines by a qualified electrician and fitted with British Standard approved connections. These connections are splashproof (except RCD's) and can be left out in wet weather although do not allow them to become submerged in water.
20. Do not allow any person to interfere, adjust or repair any electrical item, even if qualified to do so. Failure to do so may result in additional cost for replacement or repair of damage parts.
21. Any damage to the equipment caused by misuse, neglect, loss or failure to follow these conditions, shall deem the Hirer liable for full repair or replacement costs in addition to any court costs or any loss of business as a result of such loss or damage as per hire contract.
22. Nicebounce can not be held liable for any damage to property (indoors or outdoors) whilst delivering or collecting equipment. It is the Hirers responsibility to ensure that our delivery team has adequate access and clearances also to inform us of any known underground services present when securing the equipment to the ground using ground stakes (anchors).
23. Any extension cables which cannot be safely rooted out of the way of pedestrian traffic will need to be taped down and untaped at the end of the hire by the Hirer or covered with suitable shielding/matting or equivalent.
24. It is the Hirers responsibility to arrange adequate supervision of the children or vulnerable adults during setting up and packing away of the inflatable and equipment. Do not allowed the children or vulnerable adults to touch the equipment during setting up and packing away. Nice Bounce Ltd can not be held responsible for children or vulnerable adults getting hurt on our equipment during setting up and packing away.
25. CANCELLATIONS: We have unfortunately found it necessary to implement a cancellation policy. For further details please see our CANCELLATION POLICY PAGE
26. SET UP/ PACK AWAY DELAYS: The delivery team are under tremendous pressure to get all the deliveries and collections completed on time, so delivery/set-up and collection/pack-away times are based on 25 minutes maximum each way. If there are any delays due to for example: 1) Gaining access, 2) Inadequate parking distances of our vehicle outside the property or venue, 3) Excessive distances to set-up point from our vehicle ,3) Moving items like garden furniture, trampolines, etc, 4) Cutting overhanging branches or mowing the grass, 5) Going to the cash point machine, etc, then extra charges will apply! (Charges are £20 per half hour or £20 for part of half an hour). We reserve the right to cancel your booking! The delivery team may need to continue with other deliveries and then return later which may not be in time for the start of your event!
27. We reserve the right to refuse hire in the event that the Hirer or the Hirer's property is deemed unsuitable by us. Please check the sizes of the equipment and clearances required before delivery as full payment is due if inadequate space is available.
28. INDOOR HIRES it is the hirers responsibility to check ceiling heights and dimensions prior to us arriving for delivery. If our team arrives and the product does not fit due to insufficient space or height restrictions, full payment will be taken and you will not receive a refund. IF YOU HAVE ANY CONCERNS ABOUT A VENUE AND PRODUCT SUITABILITY PLEASE CONTACT US PRIOR TO BOOKING.
IF YOU ARE UNSURE ABOUT ANYTHING, CONTACT US ON 07921124205
DECLARATION
I have read, understood and agree to abide by these conditions of hire. (I am aware that whilst in my care I am fully responsible for the inflatable and equipment and will pay for any loss or damages that may occur).
OVERNIGHT HIRE TERMS AND CONDITIONS
1. We reserve the right to request a refundable £100 cash deposit for an overnight hire where we feel our castle is at risk of theft or damage by leaving it overnight at your premises. (refundable subject to these Terms and Conditions).
2. Overnight hires are subject to you having a secure garden (FENCED all around and GATED with a LOCK or BOLT).
3. Any removable equipment such as mats, extension leads, motors, blowers, etc must be locked up in the house or secure garage
5. The inflatable unit must be inflated the following day from 8 AM, dried and cleaned to the original condition that it was delivered to you. We will then examine (with you) the equipment to ensure there is no damage or missing equipment.
6. Your deposit will be held back in part or in extreme cases in full if the Overnight Hire Terms and Conditions are not adhered to. STAIN DAMAGE CAUSED BY PARTY POPPERS, STREAMERS, SILLY STRING, FOOD, DRINKS, ETC WILL BE CHARGED FOR!
7. VERY IMPORTANT NOTE: In terms of damage and theft, our equipment whilst in your possession IS NOT COVERED BY OUR INSURANCE. If any of the equipment is damaged or stolen from your property then you will be liable to pay for the replacement costs in full. You may need to check with your house insurance to insure you are covered.
8. Finally, we reserve the right to refuse overnight hires if we deem our equipment to be at risk and if we are not happy with the security of your premises. In such cases the equipment will be picked up on the day of
Cancellations
Once you have placed your order with Nice Bounce you have entered into a contract with us. However we do understand that things change and cancellations are needed from time to time. We have outlined our cancellations terms below and feel these are very reasonable. Nice Bounce put this policy in place to protect both yours and our interests and to ensure our expenses are covered. We don't look to make any money out of cancellation.
Weather
If you would like to cancel due to bad weather forecast then we ask that this decision is made no later than 24 hours before your delivery unless agreed by us. If cancelled after this time there will be a standard charge of £30. If you don't cancel until we arrive then a full payment will be due or if already paid no refund will be issued.
Covid Cancellation
If you need to cancel due to covid for a positive test result or due to isolation there is no charge but we do need at least 24hours notice if not the a full charge will be applied. As we don't charge for any admin for cancellation due to covid we do ask if you would honour the booking on a different date but this is not compulsory.
Cancellation on arrival
A full hire charge will be due for the following
Due to not fitting
Unsuitable location
Unsuitable power
Unsuitable access
Animal mess (example dog poo)
If you have double booked us and another company
All sizes, dimensions, electrical requirements and ground types are clearly displayed on our website.
If we need to cancel
We never cancel lightly as this is our main livelihood and we value our reputation for providing a great safe service. But in the event of unforseen circumstances a full refund will be given. This could be due to the following.
Staff illness
Breakdown of delivery vehicle
A road accident
A damaged inflatable (a replacement would be offered first)
Any unforseen event which prevents us from getting to you.
We will only cancel outside hires if the wind speed is forecasted over 24mph or heavy rain all day. If this is the case we will give you a full refund.
If you are unsure about anything, please contact us on: 07921124205